DockyLab Privacy Policy

Thank you for choosing DockyLab products and services.

The entities responsible for this privacy policy are Shenzhen Kuaizao Technology Co., Ltd. and DockyLab HK LIMITED (an affiliated company incorporated in Hong Kong SAR, China), collectively referred to as “DockyLab,” “we,” or “our.”

We take your privacy seriously. This Privacy Policy (“Policy”) explains how DockyLab collects, uses, shares, and protects your personal information to enhance your experience. For further assistance, please contact @dockylab.com.

About This Policy

This Policy applies to your use of:

  • DockyLab websites (e.g., dockylab.com, DockyLab Store);

  • DockyLab products and accessories (“DockyLab Devices”);

  • DockyLab software (e.g., DockyLab App, DockyLab Battery Management Software);

  • Other customer services provided by DockyLab (“DockyLab Services”).

These products and services are collectively referred to as “DockyLab Products and Services.”

Any new products or services we introduce will also be governed by this Policy unless otherwise stated.

By using DockyLab Products and Services, you acknowledge that you have read and agree to this Policy. If you do not agree, please stop using our products and services.

Personal Data We Collect

Personal Data You Provide

  • Account Information: When you create a DockyLab account, we collect personal data to register and verify your account, such as email, password, username, user ID, and other relevant information.

  • Contact Information: For orders or service requests, we collect your name, email, phone number, address, postal code, and country to process transactions and deliver products.

  • Payment Information: Depending on the payment method, we collect your name, phone number, and partial card information (we never store full card numbers for security), as well as payment history.

  • Transaction Information: Details related to your purchase history and transactions with DockyLab.

Personal Data Collected When Using DockyLab Products and Services

  • Device Information: Device name/model, serial number or other identifiers, activation time, operating system, hardware model/version, network connection, crash logs, and user settings (such as region and language).

  • Software Information: Software version, software identifiers, operation logs, and settings (such as region and language).

  • Usage Information: Internet activity, IP addresses, interactions with our products, and browsing data collected via cookies (see our Cookie Policy). This also includes operation logs, diagnostics, and other usage metrics.

  • Fraud and Abuse Prevention Information: Data collected to prevent fraud or misuse, including device trust indicators and appeal records.

Personal Data From Third-Party Sources

  • Third-Party Account Information: If you register or log in using Facebook, Apple, Google, or other third-party accounts, we collect information from those services to set up your DockyLab account.

  • Analytics Data: We may receive analytics data from Google Analytics for website performance analysis. This is limited to basic performance metrics unless you provide additional consent for advertising features.

How We Use Your Personal Data

Account Registration and Maintenance

  • Legal Basis: Necessary to perform contract obligations under Terms of Use.

  • Purpose: To register and manage your DockyLab account, including processing any data you provide or modify.

Website Use

  • Legal Basis: Necessary for contract performance.

  • Purpose: To enhance your browsing experience, including processing account information, contact information, payment information, and usage information.

Purchasing Products and Services

  • Legal Basis: Necessary to perform contract obligations and legal requirements.

  • Purpose: To process orders and deliver products or services, including account information, contact information, payment information, and transaction information.

Using DockyLab Devices and Services

  • Legal Basis: Necessary for contract obligations and legal requirements.

  • Purpose: To provide devices and related services, including account information, contact information, device information, usage information, and operation/print information.

Technical and Customer Support

  • Legal Basis: Contract obligations, legal requirements, and, in some cases, consent.

  • Purpose: To provide support, troubleshooting, and issue resolution, including account information, contact information, payment information, device information, and usage information.

Marketing and Promotional Activities

  • Legal Basis: Your consent.

  • Purpose: With your consent, we may send product information, event invitations, or marketing materials, processing account information, contact information, and device information.

Security, Fraud, and Abuse Prevention

  • Legal Basis: Contract obligations, legal requirements, and legitimate interests.

  • Purpose: To maintain security and prevent fraud, processing fraud and abuse prevention information.

Compliance With Laws

  • Legal Basis: Legal obligations and protection of legitimate interests.

  • Purpose: To comply with applicable laws, including processing account information, contact information, device information, usage information, and fraud prevention information.

Your Privacy Rights

We protect your privacy in line with GDPR and other applicable laws. Some rights apply generally; others only in specific situations. We will respond within legally required timeframes.

  • Right to Be Informed (Art. 13/14 GDPR): Know what personal data we collect and how we use it.

  • Right of Access (Art. 15 GDPR): Access and obtain a copy of your data.

  • Right of Rectification (Art. 16 GDPR): Correct inaccurate or incomplete information.

  • Right of Erasure (Art. 17 GDPR): Request deletion of personal data. Exceptions may apply.

  • Right to Restrict Processing (Art. 18 GDPR): Limit data processing, e.g., if accuracy is contested.

  • Right to Object (Art. 21 GDPR): Object to processing, especially for marketing or legitimate interests.

  • Right to Data Portability (Art. 20 GDPR): Obtain your data in electronic format for transfer.

  • Right Not to Be Subject to Automated Decision-Making (Art. 22 GDPR): Currently not used.

  • Right to Withdraw Consent (Art. 7 GDPR): Withdraw consent where applicable.

  • Right to Lodge a Complaint (Art. 77 GDPR): File a complaint with relevant authorities.

To exercise rights, contact [email protected].

Sharing Your Personal Data

DockyLab may share data with affiliated companies, service providers, partners, and developers. We do not share personal data with third parties for their own marketing purposes.

We may also disclose data when required by law.

Data Retention

We retain personal data only as long as necessary to provide products and services or fulfill legal/business requirements.

  • Removable Data: You may request deletion of certain data.

  • Data with Expiration: Some data is deleted after a set period.

  • Data Until Account Deletion: Certain data is retained until your account is deleted, after which it is erased or anonymized.

  • Extended Retention: Some data may be retained longer for legal or compliance purposes.

International Transfers

Due to global operations, DockyLab may transfer data internationally to affiliated companies, subcontractors, or partners.

We ensure transfers comply with applicable laws and provide adequate protection:

  • Adequacy Decisions: Transfer to countries with recognized data protection.

  • Standard Contractual Clauses (SCCs): For transfers to countries without adequacy decisions.

For copies of SCCs or adequacy decisions, contact [email protected].

Data Security

We implement physical, organizational, and technical measures to protect personal data, including encryption, access controls, and role-based permissions.

No system is completely secure; we cannot guarantee against unauthorized access or data breaches.

For shared devices/accounts, only allow trusted individuals to access your account. Recommended practices:

  • Use strong passwords, only for DockyLab accounts.

  • Never share passwords.

  • Limit access to personal computers and browsers.

  • Log out after use in shared/public environments.

In case of serious breaches, we will take legal action but are not liable for consequences of unauthorized data access.

Children’s Data

DockyLab Products and Services are not intended for children under 16 (or the legal age in their jurisdiction).

We do not knowingly collect data from children. If discovered, it will be deleted promptly.

If you suspect collection of data from children under the age limit, contact [email protected].

Policy Updates

We may update this Policy periodically. Your rights will not be reduced without explicit consent.

Significant changes will be communicated via email, app notifications, or website notices.

Check the “last updated” date at the top and ensure your email is current.

Contact Us

For questions or concerns, or to exercise your rights, contact [email protected].

© 2025 Docky Lab. All Rights Reserved.